Eurolite - Toronto, Ontario

Irene C.

Bought this beautiful desk lamp today! Mike is so knowledgeable and patient! Absolutely 10/10 experience.

Janis

Carlos, the repair person, is just amazing and did a great job of fixing two of my older lamps at a very reasonable cost. He is also extremely knowledgeable, explaining in plain terms what the problems were and how he could repair. I had a call barely two days later that they were ready and they work wonderfully now. There is a lot of sentimental value on those lights so I could not be happier! The store itself is gorgeous and I have had one of their chandeliers hanging in my dining room for almost 10 years now with not one issue. Thanks again so much Carlos !

Patrick H.

We ordered some not inexpensive lighting through Eurolite.

During installation, the electrician noted to us that the paint colour on some of the rods was wrong. Eurolite initially disagreed and said it "definitely doesn't appear red in the photo". Now they say it was "an error in the spray booth at the factory from the look of the photo" and we're being told it's our responsibility to pay to get the proper parts swapped in, which the electrician is telling us will cost over $300.

After much back and forth, Eurolite offered us a credit that won't cover the full cost. In my opinion, they should have owned the issue and offered to cover the cost of fixing it.

Joanne W.

The quality of service at Eurolite is next level. I went back to their shop with light fixtures that I had purchased from them over 13 years ago. They fixed the lights and made recommendations as to how I can improve them to last even longer. Exceptional service. Thank you.

Mark W.

Carlos is a repair magician. Problem solved while I was there! A burnt fuse. I had replaced with the wrong type. Many thanks for your kind help.

P.S. Bonus. They can order Ingo Maurer lamps.

Kelly J.

Absolutely fantastic customer service! I had a query about fixing a slightly complicated floor lamp. Carlos at Eurolite was very thorough in the assessment process and took the time to provide several options on how he could fix it. Incredibly professional, would highly recommend!

George S.

Carlos of Eurolite helped us repair a light purchased 10 years ago.
It is a chandelier and needed parts
He not only sourced everything we needed, he also introduced us to a repair person named Peter.
Between the two of them they were able to help get our beautiful lamp functioning.
Did I mention it was over 20’ (7.5m) up in our beams? It’s perfect now so thank you team Eurolite!!

karina B.

Had a very bad experience. Was recommended an expensive light to custom order. When it arrived it was not as advertised but because it was custom order no return and no help at all in fixing the problem. Lost a lot of money as the result. They simply stopped answering emails and phone calls. Would not recommend ordering anything just buy what you see. Too bad, used to be good store in the old location with prior staff. Shame.